Product Fruits vs Whatfix: user onboarding priced per plan, not per app.

Starter begins at $111 a month at 1,500 MAU billed annually, or $149 billed monthly, and every plan and size is on our pricing page. Whatfix doesn’t publish prices on its pricing page; it quotes a flat fee per app, plus user licences. On other pages of its site, Whatfix estimates that Standard plans start at $10,000 for one app and that median contracts run $30,000 to $70,000 a year. At 10,000 MAU, Starter is $299 a month billed annually, or $399 billed monthly.

Adoption of company software. Whatfix guides employees through apps you don’t own, such as Salesforce or SAP, and sells simulation training as a separate product. Its plans include funnels and journeys in analytics, SSO and audit logs, a choice of data center, and exports of guides as video, PDF or slide decks; Premium adds automatic testing of your guides. If your goal is software adoption across many company apps, Whatfix is a good choice. We’re stronger when you want to onboard and help the users of your own product: several products on one plan, AI that answers your users on every plan, a free trial, and a price you can see.

Yes. Each product gets its own workspace: Starter includes 2, Pro 6 and Business 100, all under one plan and one monthly user count. A user tracked in two workspaces counts twice. Many teams also use a second workspace for testing before they publish.

Not automatically. You rebuild them, and Product Fruits AI drafts tours and Product Fruits Flows from a short description or a click-through recording. Most of what you have maps across: Flows become tours or Product Fruits Flows, Smart Tips and Beacons become hints, Task Lists become checklists, and Pop-Ups stay Pop-ups.

Yes. Our Knowledge Base import API takes articles in Markdown, in several languages, so a developer can move them in batches. If your articles live on a help center website, Elvin Copilot can also answer from that site as a source.

Yes. Install Product Fruits next to Whatfix, move one product or group of users at a time, and switch Whatfix off when your contract ends. If it runs for a while yet, book a switch call and we’ll work out the timing with you.

Once, to add our script to your app. After that your team builds and publishes without developers. Moving a large set of articles through our import API also takes a developer, or a switch call with us.

Anyone who logs in to your product in a month counts once, however often they return. Test users count too, including your own team when they test in your app. The count starts when your paid plan begins, and you can see every tracked user in your workspace. Whatfix also counts monthly active users on customer-facing apps, with a separate fee for each app.

A conversation counts once, however many messages it takes. At 1,500 MAU, Starter includes 20 a month, Pro 100 and Business 400, and the allowance grows with your MAU. If your users need more, add packs of 100 conversations anytime for $37 a pack billed annually, or $49 billed monthly, or move to a plan with a bigger allowance.

Plans grow with you, from Starter to Business and Custom. Business covers up to 40 languages, 100 workspaces and unlimited segments. Custom adds your own MAU limits and contract terms. For the security review: SOC 2 Type 2, ISO 27001 and GDPR.

In the EU, on AWS in Ireland. We hold SOC 2 Type 2 and ISO 27001, comply with GDPR, and offer a Data Processing Addendum. Our subprocessors are listed at productfruits.com/policies/subprocessors. If you need your data in the US or self-hosted, Whatfix offers those options and we don’t today.