Other tools split tours, help and analytics across different apps. Your CSM stitches them together by hand.
Product Fruits brings onboarding, help widget and analytics into one platform. One source of truth.
Your CSMs are doing the same onboarding.
Every single day.
The pipeline is growing faster than the team. Top accounts get less attention, bottom accounts churn before they activate. The fix is not another CSM.
The biggest bottleneck that we have right now is trying to automate onboarding and do a better job of handling customer questions and support.
I'm really looking to be able to scale the customer success team and our current client base in order to be able to focus on our top tier clients while being able to increase the level of mid and lower tier clients that we have.
We are scaling, but we currently have only a very simple online help website and a call center handling, basically, customer queries, questions. This will not work in the long term, this setup.
Scale onboarding
without growing CS headcount
Your CSMs already know what every onboarding call sounds like. Take the parts they say every time, build them into the product and let the CSM show up only when it actually needs a human.
Build the onboarding call into the product
The first 30 minutes of every onboarding are the same. Same tour. Same five "where do I click" questions. Author it once in Product Fruits and every new account gets the same walkthrough, without your CS team burning precious time.
Tours walk new users through the steps your CSM used to demo on call
Checklists that turn the kickoff doc into a tracked, in-app punch list
Hints that answer the recurring "what is this field" without an email
Same product moment. Three different jobs.
A 12-seat SMB and a 400-seat enterprise don't need the same onboarding. Neither does an admin and an end user. Product Fruits routes each user to the right flow automatically.
Segment by plan, geography, account size
Different flows for admin, manager, end user
Multilingual flows in your users' own language
Handle the "how do I" questions. Before they reach your CSM.
Most CSM time goes to questions that aren't strategic. Where's the export. How do I invite a teammate. How do I change a setting. Elvin (our onboarding agent) answers those instantly.
Trained on your knowledge sources, no prompt engineering required
Pulls articles, tours, help docs and FAQs into one search
Routes to your CSM or chat tool only when the question is out of scope
Spot stuck accounts before they show up as a problem
Every drop-off in onboarding is a signal. See who stalled on step three, which role needs more help than the rest, which onboarding step is leaking the most accounts.
See exactly which step in your tour users drop off on
Discover what users are struggling with, in their own words
Get insights Elvin spots across your whole user base
Why CS leaders pick
Product Fruits for onboarding
Built for CS to author, not engineering to ship
Most onboarding tools assume you have a dev team free to wire up flows. Product Fruits is built so your CS lead or onboarding manager authors directly, no engineering ticket.
Drag and drop your flow in a visual editor, no code
Preview every change on your live app before users see it
Automatically translate to any language
Account onboarding doesn't stop at first login
Onboarding isn't one moment. It's every new teammate, every new workflow your customer adopts. Elvin (our onboarding agent) stays with the user the whole way, so your CSMs don't get pulled back in every time something changes.
- 1Connect your docs
- 2Test the answers
- 3Embed in your app
- 4Watch usage and retention climb
Hear it from our customers
"It gives customers a clear self-service experience through the help center, guided tours, tooltips, and in-app support so they can find answers instantly instead of waiting for our team."
"Before, we had to provide a lot more support on how to use our portal. Now, when a question comes up regularly or when we're releasing new products, we set up a quick tour and the number of questions is reduced significantly."
"We have seen improved user engagement, reduced reliance on support teams and a smoother overall user experience, allowing our team to focus more on account growth rather than reactive support."
"A large portion of first-level support questions is now handled by Elvin (AI agent). Users get immediate, accurate answers without needing to reach out to our team."
G2 leader
"It reduces the need for constant training sessions, demos, and support tickets, saving both time and money for the team."
"The time and effort spent on manually onboarding each client has been significantly reduced."
"We can create and update help content without relying heavily on developers, which saves time and lets us improve the customer experience much faster."
"It helps simplify user onboarding and reduces the need for constant manual support. By guiding users directly within the product, it improves self-service and saves time for both the team and customers."
Trusted by 1,300+ teams to scale user success
Frequently asked questions
How can a customer success team automate customer onboarding?
Do we need developers to set up Product Fruits?
Can different customers see different onboarding?
How does Product Fruits reduce repetitive support questions for CSMs?
How do we see which accounts are stuck in onboarding?
Does Product Fruits only cover the first login?