Product Fruits vs Stonly: AI answers for your users, without an Enterprise plan.

Starter begins at $111 a month at 1,500 MAU billed annually, or $149 billed monthly, and every plan and size is on our pricing page. Stonly doesn’t publish prices for either plan, and Enterprise is priced on a call. At 10,000 MAU, Starter is $299 a month billed annually.

Knowledge built for support teams. Stonly’s guides branch on the reader’s choices on every plan. On Enterprise, its knowledge base adds review flows and rights down to each guide, and it connects to Zendesk, Salesforce and other help desks so support agents follow the same guides. If your main readers are support agents, Stonly is a good choice. We’re stronger when you want to help and guide the users of your own product: AI answers on every plan, user onboarding with Product Fruits Flows, tours and checklists, and a price you can see.

Yes. Our Knowledge Base import API takes articles in Markdown, in several languages, so a developer can move them in batches. Images are uploaded separately, and videos are embedded from YouTube, Vimeo or Loom. Book a switch call and we’ll plan the move with you.

Not automatically. You rebuild them. Guided tours become tours, guides that branch become Product Fruits Flows (Pro and up), hotspots and tooltips become hints, and checklists stay checklists. Product Fruits AI drafts tours and Flows from a short description or a click-through recording.

Yes, from the Pro plan. You can protect some articles or all of them, and let people in through your app’s user identity verification or with an email and password. Starter includes a public Knowledge Base.

Elvin Copilot answers inside your app, using only the sources you add: your Knowledge Base, your website and documents such as PDFs. It doesn’t train on your data. It’s on every plan: Starter includes 20 conversations a month at 1,500 MAU.

Yes. Install Product Fruits next to Stonly, move one group of users at a time, and switch Stonly off when your contract or notice period ends. If it runs for a while yet, book a switch call and we’ll work out the timing with you.

Once, to add our script to your app. After that your team builds and publishes without developers. Moving a large set of articles through our import API also takes a developer, or a switch call with us.

Anyone who logs in to your product in a month counts once, however often they return. Test users count too, including your own team when they test in your app. The count starts when your paid plan begins, and you can see every tracked user in your workspace. Stonly counts guide views instead, so compare the two on your own numbers.

A conversation counts once, however many messages it takes. At 1,500 MAU, Starter includes 20 a month, Pro 100 and Business 400, and the allowance grows with your MAU. If your users need more, add packs of 100 conversations anytime for $37 a pack billed annually, or $49 billed monthly, or move to a plan with a bigger allowance.

Plans grow with you, from Starter to Business and Custom. Business covers up to 40 languages, 100 workspaces and unlimited segments. Custom adds your own MAU limits and contract terms. For the security review: SOC 2 Type 2, ISO 27001 and GDPR.

In the EU, on AWS in Ireland. We hold SOC 2 Type 2 and ISO 27001, comply with GDPR, and offer a Data Processing Addendum. Our subprocessors are listed at productfruits.com/policies/subprocessors. Stonly also stores data in the EU, on AWS in France.