Product Fruits vs Intercom: user onboarding with no charge per tour shown.

Customer support. Intercom gives you a shared inbox, live chat and Fin, which answers over email, WhatsApp, SMS, Slack and voice as well as chat. Its Series campaigns mix in-app messages, email and push. If you want one tool for support and tours, Intercom is a good choice. We’re stronger on user onboarding itself: tours on phones and tablets, tours in other languages from Pro, a list of who dropped off, and no charge each time a tour is shown.

Yes, and many teams do. Keep Intercom for your support chat, and run tours, checklists and Product Fruits Flows with us. On every plan, our help widget can open your Intercom chat, so your users still reach your team in one place.

Starter begins at $111 a month at 1,500 MAU billed annually, or $149 billed monthly, with tours, hints and checklists included. On Intercom, Product Tours and Checklists come in the Proactive Support Plus add-on: $99 a month on top of at least one seat, $19 a month on Essential billed annually for new customers. The add-on includes 500 tours, posts or surveys shown a month; after that, each one costs from $0.07 down to $0.0175.

In web apps, yes, including on phones and tablets. You can build tours just for small screens and target them by device type. Product Fruits doesn’t run inside native iOS or Android apps. Intercom’s Product Tours don’t show on phones or tablets, and in native apps it offers Mobile Carousels instead.

Not automatically. You rebuild them, and Product Fruits AI drafts the first version from a short description. Product Tours become tours, or Product Fruits Flows when they branch, tooltips become hints, and checklists stay checklists.

Both answer your users from your help content. Elvin Copilot is on every plan with conversations included: at 1,500 MAU, 20 a month on Starter, 100 on Pro and 400 on Business. Extra packs of 100 cost $37 billed annually, or $49 billed monthly. A conversation counts once, however many messages it takes. Fin is on every Intercom plan at $0.99 per outcome, and answers in more channels.

Once, to add our script to your app. After that your team builds and publishes without developers.

Yes. Product Fruits runs in single-page apps built with React, Next.js, Angular and similar frameworks, and follows users as they move between pages. If your app generates random CSS class names, you attach a step to the element’s text or a data attribute instead, so it keeps its place when your code changes.

Anyone who logs in to your product in a month counts once, however often they return. Test users count too, including your own team when they test in your app. The count starts when your paid plan begins, and you can see every tracked user in your workspace.

Plans grow with you, from Starter to Business and Custom. Business covers up to 40 languages, 100 workspaces and unlimited segments. Custom adds your own MAU limits and contract terms. For the security review: SOC 2 Type 2, ISO 27001 and GDPR.

In the EU, on AWS in Ireland. We hold SOC 2 Type 2 and ISO 27001, comply with GDPR, and offer a Data Processing Addendum. Our subprocessors are listed at productfruits.com/policies/subprocessors. If you need your data in the US or Australia, Intercom offers those regions and we don’t today.