Knowledge base software
Make your company’s knowledge easy to find and use for your team, employees and customers.
Improved customer support
Information is accessible 24/7, which is ideal for users in different time zones
Enhanced user experience
Faster problem-solving increases user satisfaction and retention
Cost savings & efficiency
Users can find answers without needing to contact support
The perfect answer. Every single time.
Our AI-generated summaries ensure your users always receive the most relevant and accurate information.
Unlike old-school knowledge bases, we’re great at handling:
Complex search queries
Fuzzy search queries
Questions asked in plain, everyday language
Topics that can be described in different ways
Help right where your users need it most
Don’t make users leave your product to get help. Let them access help articles instantly through the Life Ring Button—without ever leaving your platform.
- 1.
Publish your articles
- 2.
Activate your Life Ring Button
- 3.
Turn on the search function
Internal and external knowledge base for every need
Control who sees what by restricting access to the entire knowledge base or locking individual articles.
User identity verification
Password-protected access
Powerful formatting. Intuitive editing.
Effortlessly create articles using our easy-to-use editor. Add images, videos, tables or even custom HTML to make your content as engaging as possible.
Images
Videos
Tables
HTML sections
Gauge article effectiveness
Get insights into how helpful your content is by letting users vote on articles. Our analytics dashboard highlights which articles are resonating and which ones could use a refresh.
Custom domains supported out of the box
Hassle-free version management for streamlined updates
Seamless creation of localized versions for a global audience
Start onboarding more users today
Get in touch. We'll help you to create beautiful onboarding experiences for your users.
See what else you get with our all-in-one product adoption platform
Tours & guides
Help users quickly learn your application
Onboarding checklists
Provide the user with a list of tasks to complete
Hints & tooltips
Highlight features, give tips & contextual information
NPS & surveys
Measure loyalty, satisfaction and capture insights
Life Ring Button
24/7 in-app help center: your support anytime, anywhere
Feedback widget
Make it easy for users to report bugs & send feedback
In-app announcements
Pop-ups, banners & newsfeed to keep your users informed
Custom events
Trigger onboarding flows based on user activity
AI writer
Let AI write the perfect user onboarding copy for you