What are the best examples of Product Tour Software to create product flows and tours for your SaaS? This is our 2025 complete guide featuring top pics as well as highlights from user reviews.
Picture this: It’s 2 AM. Your product team just shipped a game-changing feature after three months of late nights and endless iterations. You hit deploy. The confetti falls. Everyone’s exhausted but excited.
Two weeks later, you check the analytics. 3% adoption rate.
Painful, isn’t it? Like hosting an elaborate party where 97 out of 100 guests never make it past the front door.
Up to 70% of software features remain unused by customers. Not because your features aren’t valuable, but because users never discover them, never understand them, or abandon your product before experiencing their first “aha moment.”
This is where product tour software becomes your secret weapon. Think of it as having a knowledgeable friend guide every new user through your product showing them exactly what they need, precisely when they need it, without overwhelming them with everything at once.
But here’s the challenge: Choosing the wrong product tour software is like using a GPS that constantly takes wrong turns. You’ll waste months of development time, thousands of dollars, and watch users churn before they experience your product’s true value.
In this comprehensive guide, we’ll cut through the noise and show you exactly which product tour software deserves your investment in 2025 backed by real user reviews, hard data, and side-by-side comparisons that actually matter.
Choose Product Fruits if: You’re a startup or mid-sized SaaS company seeking the most cost-effective solution ($79-96/month) with comprehensive features including AI-powered tours, onboarding checklists, feedback widgets, and integrated knowledge base. Best value-for-money in the market with 4.7 G2 rating and exceptional customer support.
Choose Appcues if: You need mobile-first onboarding ($249+/month) with intuitive drag-and-drop builder and strong UI patterns. Best for product teams that prioritize ease of use.
Choose Pendo if: You want free analytics for up to 500 MAU or need deep product insights combined with tours. Best for data-driven teams making decisions based on user behavior.
Choose WalkMe if: You’re an enterprise ($10,000+/year) needing employee onboarding across desktop and web applications. Best for large organizations with complex training needs.
Choose Chameleon if: You require visually polished, highly customized tours ($279+/month) with on-brand design. Best for design-conscious teams with technical resources.
Choose UserGuiding if: You want extensive templates and quick setup ($174+/month). Best for teams needing fast deployment without technical expertise.
Product tour software is a no-code platform that enables you to create interactive, guided walkthroughs within your application without touching a single line of code or waiting for your already-overwhelmed engineering team.
Think of it as the difference between dropping someone in a foreign city with a paper map versus giving them a local guide who knows every shortcut, hidden gem, and exactly where they want to go.
Building your product without user onboarding is like going on a blind date. Sure, it might work out but the odds are stacked against you.
Consider these stats:
Product tour software transforms this dynamic by:
We didn’t just skim marketing pages and call it research. Here’s our comprehensive evaluation framework:
1. Real User Reviews Analysis
Product Fruits is the most cost-effective digital adoption platform trusted by over 1,200 companies worldwide. It’s like getting a Swiss Army knife at the price of a regular knife – comprehensive features without the enterprise price tag.
Pricing:
Core Features:
What are the Pros of using Product Fruits to build your product tours:
What are the Cons of using Product Fruits to build your product tours:
Real User Reviews from people who have used Product Fruits to build their product tours (you can find more on Capterra or G2):
What type of companies should use ProductFruits to build their product tours:
When should you Use Product Fruits to build your product tours
Product Fruits delivers 90% of enterprise features at 30% of the cost. For most startups and mid-market SaaS companies, it’s the smart choice that doesn’t sacrifice capabilities for affordability.
Appcues excels at creating customizable onboarding experiences with an intuitive drag-and-drop builder. Think of it as the iPhone of product tour software beautifully designed, user-friendly, but you’ll pay a premium.
Pricing:
Core Features:
What are the Pros of using Appcues to build your product tours:
What are the Cons of using Appcues to build your product tours:
Real User Reviews from people who have used Appcues to build their product tours:
What type of companies should use Appcues to build their product tours:
When should you Use Appcues to build your product tours
The Verdict: Product Fruits delivers 90% of Appcues’ ease-of-use at 40% of the cost, making it the smarter choice for most teams.
| Feature | Product Fruits | Appcues | Winner |
|---|---|---|---|
| Starting Price (2,000 MAU) | $96/month | $300/month | Product Fruits (68% cheaper) |
| Tour Builder Ease | Very intuitive | Most intuitive | Appcues (slight edge) |
| AI-Powered Tour Creation | Yes (10x faster) | No | Product Fruits |
| Setup Time | 2-3 days | 1-2 weeks | Product Fruits |
| Mobile Native Support | Mobile web only | iOS/Android SDKs | Appcues |
| Built-in Knowledge Base | Yes | No (requires separate tool) | Product Fruits |
| Feedback Collection | Widget included | No | Product Fruits |
| Tour Analytics | Comprehensive | Basic | Product Fruits |
| Customer Support Rating | ⭐⭐⭐⭐⭐ (4.7 G2) | ⭐⭐⭐⭐ (4.6 G2) | Product Fruits |
| Learning Curve | Medium (2-3 hours) | Easy (1-2 hours) | Appcues |
| Customization Options | High | Medium | Product Fruits |
| Free Trial | 14 days | Available | Tie |
Product Fruits Advantages when it comes to building product tours:
Appcues Advantages when it comes to building product tours::
Real User Comparison:
“We switched from Appcues to Product Fruits and saved $3,600/year while gaining features we needed like a knowledge base. The builder took us an extra hour to learn but wasn’t a dealbreaker.” — Reddit User, SaaS Founder
“Appcues is easier to use, but Product Fruits gave us way more value. The AI tour builder is incredible—it generated our first tour in 5 minutes.” — G2 Reviewer, Product Manager
Appcues is the “easy button” for product tours. If budget isn’t a constraint and you value ease of use above all else, it’s a solid choice. However, for most teams, Product Fruits offers better value.
Pendo combines product tour capabilities with comprehensive product analytics. It’s like having a data scientist and onboarding specialist in one platform – powerful, but complex.
Pricing:
Core Features:
What are the Pros of using Pendo to build your product tours:
What are the cons of using Pendo to build your product tours:
Real User Reviews from people who have used Pendo to build their product tours:
What type of companies should us Pendo to build their product tours:
When should you Use Pendo to build your product tours
Pendo makes sense at two extremes: very early stage (free tier) or enterprise (comprehensive analytics justify the cost). For mid-market companies, the price-to-value ratio doesn’t compete with Product Fruits.
The Verdict: Pendo wins on analytics depth; Product Fruits wins on tour creation, ease of use, and value.
| Feature | Product Fruits | Pendo | Winner |
|---|---|---|---|
| Starting Price | $129/month (1,500 MAU) | Expensive | Product Fruits (better value) |
| Tour Builder Ease | Intuitive | Steep learning curve | Product Fruits |
| Setup Time | 2-3 days | 2-4 weeks | Product Fruits |
| AI-Powered Tours | Yes | No | Product Fruits |
| Product Analytics | Good | Excellent (best-in-class) | Pendo |
| Retroactive Analytics | No | Yes | Pendo |
| Tour Customization | High | Medium (requires CSS) | Product Fruits |
| Knowledge Base | Integrated | No | Product Fruits |
| Customer Support | Exceptional | Average | Product Fruits |
| Free Tier | 14-day trial | ✅ Free up to 500 MAU | Pendo (for very early stage) |
| Pricing Transparency | Clear | Opaque (requires sales call) | Product Fruits |
| Learning Curve | Medium (1 day) | Steep (1-4 weeks) | Product Fruits |
Product Fruits Advantages when it comes to building product tours:
Pendo Advantages when it comes to building product tours::
Real User Comparison:
“We tried Pendo first. The analytics were great but the tour builder was a nightmare. Took our team a month to feel comfortable. Product Fruits took 2 days.” — G2 Reviewer, Director of Product
“Pendo is powerful but overkill for our needs. Product Fruits does everything we needed at 1/10th the complexity and cost.” — Capterra Reviewer, Startup Founder
Product Fruits Advantages when it comes to building product tours:
For tour creation specifically, Product Fruits is significantly easier, faster, and more intuitive. Choose Pendo only if analytics depth justifies the complexity and cost premium.
WalkMe is the heavyweight champion of digital adoption platforms built for enterprises onboarding both customers and employees across desktop and web applications.
Pricing:
Core Features:
What are the Pros of using Walkme to build your product tours:
What are the cons of using Walkme to build your product tours:
Real User Reviews from people who have used Walkme to build their product tours:
What type of companies should use Walkme to build their product tours:
When should you Use Walkme to build your product tours
WalkMe is purpose-built for enterprise employee onboarding. Unless you’re a large enterprise with complex desktop application training needs, choose a more accessible alternative like Product Fruits.
The Verdict: WalkMe is enterprise-only; Product Fruits is the smart choice for 99% of companies.
| Feature | Product Fruits | WalkMe | Winner |
|---|---|---|---|
| Starting Price | $129/month | $10,000-50,000+/year | Product Fruits (100x cheaper) |
| Target Market | Startups to mid-market | Enterprise only | Product Fruits (accessible) |
| Setup Time | 2-3 days | 3-6 months | Product Fruits |
| Tour Builder Ease | Intuitive | Complex, steep curve | Product Fruits |
| Desktop App Support | Web only | Salesforce, SAP, Oracle | WalkMe |
| Employee Onboarding | Limited | Purpose-built | WalkMe |
| Customer Onboarding | Excellent | Adequate | Product Fruits |
| AI-Powered Tours | Yes | Limited | Product Fruits |
| No-Code Builder | True no-code | Requires training | Product Fruits |
| Multi-Language Support | Yes | 50+ languages | WalkMe (more languages) |
| Security/Compliance | SOC 2, GDPR | Enterprise-grade | WalkMe |
| Implementation Cost | $0-500 | $5,000-15,000 | Product Fruits |
Tour Building Capabilities:
Product Fruits Advantages:
WalkMe Advantages:
Real User Comparison:
“WalkMe quoted us $35,000/year with a 6-month implementation. We went with Product Fruits for $1,200/year and were live in 3 days. For customer onboarding on our web app, Product Fruits was the obvious choice.” — Reddit User, Series A CTO
“WalkMe transformed our Salesforce onboarding for 5,000 employees. But for our customer-facing web app, it was overkill. We use Product Fruits for customers.” — G2 Reviewer, Enterprise IT Director
Who Should Choose Each:
Choose Product Fruits if:
Choose WalkMe if:
Bottom Line: These tools serve different markets. For customer onboarding on web-based SaaS, Product Fruits is 100x better value. WalkMe only makes sense for enterprise employee training on desktop applications.
Chameleon is the UX perfectionist’s choice offering highly customizable, visually polished product tours with on-brand design capabilities.
Pricing:
Core Features:
What are the Pros of using Chameleon to build your product tours:
What are the cons of using Chameleon to build your product tours:
Real User Reviews from people who have used Chameleon to build their product tours:
What type of companies should use Chameleon to build their product tours:
When should you Use Chameleon to build your product tours
Chameleon excels when design perfection justifies the price and complexity premium. For most teams, Product Fruits offers sufficient customization at better value.
The Verdict: Chameleon offers more design control; Product Fruits offers better value and comparable customization for most use cases.
| Feature | Product Fruits | Chameleon | Winner |
|---|---|---|---|
| Starting Price (2,000 MAU) | $129/month | $279/month | Product Fruits |
| Tour Builder Ease | Intuitive | Moderate (design-focused) | Product Fruits |
| Setup Time | 2-3 days | 1-2 weeks | Product Fruits |
| AI-Powered Tours | Yes | Yes | Tie |
| Design Customization | High | Highest (pixel-perfect) | Chameleon |
| A/B Testing | Yes | Yes (more advanced) | Chameleon (slight edge) |
| Built-in Analytics | Comprehensive | Good | Product Fruits (slight edge) |
| Knowledge Base | Integrated | No | Product Fruits |
| Feedback Widget | Yes | No | Product Fruits |
| Integrations | 20+ native | 30+ native | Chameleon |
| Learning Curve | Medium (1 day) | Steep (1-2 weeks) | Product Fruits |
| Customer Support | Exceptional | Good | Product Fruits |
Tour Building Capabilities:
Product Fruits Advantages:
Chameleon Advantages:
Real User Comparison:
“Chameleon gives us complete design control and our tours look native to our app. But it took weeks to master. For most teams, Product Fruits’ customization is plenty.” — G2 Reviewer, Senior Product Designer
“We considered Chameleon but Product Fruits did 90% of what we needed at half the price. Unless you’re extremely design-focused, save the money.” — Reddit User, Startup CTO
Who Should Choose Each:
Choose Product Fruits if:
Choose Chameleon if:
Bottom Line: Chameleon is the premium design-focused option. Product Fruits delivers 90% of the customization at 40% of the cost, making it the smarter choice unless design perfection justifies the premium.
UserGuiding strikes a balance between functionality and ease of use, offering extensive templates for teams needing to launch onboarding quickly.
Pricing:
Core Features:
What are the Pros of using Userguiding to build your product tours:
What are the cons of using Userguiding to build your product tours:
Real User Reviews from people who have used Userguiding to build their product tours:
“UserGuiding got us up and running in 3 days using templates. Perfect for our lean team.” G2 Reviewer, Growth Manager
What type of companies should use Userguiding to build their product tours:
When should you Use Userguiding to build your product tours
UserGuiding is solid for teams prioritizing speed over customization. However, Product Fruits offers comparable features, better support, and lower pricing.
The Verdict: Product Fruits offers better value, superior support, and comparable features to UserGuiding.
| Feature | Product Fruits | UserGuiding | Winner |
|---|---|---|---|
| Starting Price (2,000 MAU) | $129/month | $174/month | Product Fruits |
| Tour Builder Ease | Very intuitive | Moderate (some confusion) | Product Fruits |
| Setup Time | 2-3 days | 3-5 days | Product Fruits |
| AI-Powered Tours | Yes | No | Product Fruits |
| Template Library | Good | Extensive (100+) | UserGuiding |
| Customization | High (no CSS needed) | Medium (often requires CSS) | Product Fruits |
| Knowledge Base | Integrated | Yes (Resource Center) | Tie |
| Analytics | Comprehensive | Basic | Product Fruits |
| Customer Support | Exceptional | Good | Product Fruits |
| User Reviews (G2) | 4.7/5 | 4.6/5 | Product Fruits (slight edge) |
| Learning Curve | Medium (1 day) | Medium (1-2 days) | Tie |
| Ease of Administration | Very easy | Moderate | Product Fruits |
Tour Building Capabilities:
Product Fruits Advantages:
UserGuiding Advantages:
Real User Comparison:
“UserGuiding got us up and running in 3 days using templates, but the UI can be confusing. Product Fruits was slightly faster and the support team helped us customize everything perfectly.” — G2 Reviewer, Growth Manager
“We switched from UserGuiding to Product Fruits and saved $1,000/year while getting better support. The AI tour builder alone was worth the switch.” — Reddit User, Product Manager
“UserGuiding’s UI is confusing and you need CSS knowledge to customize beyond templates. Not as ‘no-code’ as advertised. Product Fruits was much easier.” — Reddit User, Technical Discussion
Who Should Choose Each:
Choose Product Fruits if:
Choose UserGuiding if:
Bottom Line: Product Fruits delivers better value, superior support, and more intuitive tour building. UserGuiding’s main advantage (templates) is less valuable when Product Fruits’ AI can generate custom tours just as quickly.
Userpilot is a comprehensive digital adoption platform that works seamlessly across web and mobile applications, with advanced analytics and behavioral triggers.
Pricing:
Core Features:
What are the Pros of using Userpilot to build your product tours:
What are the cons of using Userpilot to build your product tours:
Real User Reviews from people who have used Userpilot to build their product tours:
What type of companies should use Userpilot to build their product tours:
When should you Use Userpilot to build your product tours
Userpilot is powerful but expensive. Unless you specifically need advanced behavioral triggers or mobile app support, Product Fruits delivers comparable value at lower cost and complexity.
The Verdict: Userpilot offers advanced behavioral triggers; Product Fruits offers better value and sufficient features for most teams.
| Feature | Product Fruits | Userpilot | Winner |
|---|---|---|---|
| Starting Price (2,000 MAU) | $129/month | $299/month | Product Fruits |
| Tour Builder Ease | Very intuitive | Moderate complexity | Product Fruits |
| Setup Time | 2-3 days | 1-2 weeks | Product Fruits |
| AI-Powered Tours | Yes | No | Product Fruits |
| Behavioral Triggers | Good | Advanced (best-in-class) | Userpilot |
| Mobile App Support | Mobile web | Native mobile SDKs | Userpilot |
| Knowledge Base | Integrated | Resource Center | Tie |
| Feedback Collection | Widget included | Surveys and NPS | Tie |
| Analytics | Comprehensive | Good | Tie |
| Customer Support | Exceptional | Good | Product Fruits |
| Learning Curve | Medium (1 day) | Steep (1-2 weeks) | Product Fruits |
| Value for Money | Excellent | Average | Product Fruits |
Tour Building Capabilities:
Product Fruits Advantages:
Userpilot Advantages:
Real User Comparison:
“Userpilot’s behavioral triggers are powerful, but we spent two weeks in setup before going live. Product Fruits was operational in 3 days with comparable results for our use case.” — G2 Reviewer, Product Lead
“Great product, but for our needs, Product Fruits did the job at 1/3 the cost. Unless you need super-advanced triggers, save your money.” — Capterra Reviewer, SaaS Startup
Who Should Choose Each:
Choose Product Fruits if:
Choose Userpilot if:
Bottom Line: Userpilot’s advanced behavioral triggers are impressive but come at 3x the price and complexity. For most teams, Product Fruits’ behavioral capabilities are sufficient while delivering far better ROI.
After comprehensive research, real user reviews, and hands-on evaluation, here’s our final recommendation:
Why Product Fruits Wins:
Perfect for:
Start your 14-day free trial of Product Fruits �
Choose Appcues if: You’re a mobile-first product with healthy budget ($5,000+/year) and prioritize ease of use above all else.
Choose Pendo if: You’re either very early stage (use free tier) or a large enterprise needing comprehensive product analytics bundled with tours.
Choose WalkMe if: You’re an enterprise (1,000+ employees) needing employee onboarding across desktop applications with a $30,000+ annual budget.
Choose Chameleon if: You’re a design-obsessed team with technical resources needing pixel-perfect, highly customized tours and willing to invest time in setup.
The data is clear: 67% of SaaS companies use product tour software, and those who don’t are leaving activation rates, retention, and revenue on the table.
Your next steps:
The best time to improve user onboarding was six months ago. The second-best time is today.
Questions? Product Fruits’ support team is available to help you design your onboarding strategy. Book a demo or start your free trial today.
Product Fruits is the most cost-effective digital adoption platform trusted by over 1,200 companies worldwide. We help SaaS companies improve user onboarding, increase feature adoption, and reduce churn through AI-powered product tours, onboarding checklists, integrated knowledge base, and user feedback tools.
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