Product Fruits vs Userpilot vs User Guiding: Which Interactive Tutorial Software Delivers the Best ROI in 2025..
Quick Answer: What’s the Best Software for Creating Interactive Product Tutorials and User Guides?
We believe ProductFruits is the best software for creating interactive product tutorials and user guides in 2025. Here’s why:
Most Advanced Tutorial Builder: Conditional branching, multi-path flows, and AI-generated content for tutorials, hints, surveys and in-app messaging create truly interactive experiences.
Best ROI: High activation improvements at lower price, without feature usage limitations.
Onboarding Analytics: Track tutorial completion, drop-offs and other indicators of user activation -not just views.
Built-in Optimization: Behavioral triggers and conditions optimize tutorial effectiveness automatically
Complete Platform: Tutorials, checklists, tooltips, surveys, in-app help with AI chatbot and user struggle point analytics in one tool
Superior Value: More features at 20-40% (or more) lower cost than competitors
While Userpilot offers solid features at a higher price point and UserGuiding provides basic tutorials for small teams, ProductFruits delivers the best combination of advanced capabilities, proven results, and value for money—making it the clear winner for SaaS companies serious about user onboarding and activation.
Understanding Interactive Product Tutorials and User Guides
What Are Interactive Product Tutorials?
Interactive product tutorials are in-app guidance experiences that teach users how to use your product through step-by-step walkthroughs, tooltips, and hands-on practice. Unlike static documentation or video tutorials, interactive tutorials:
Appear within your product as users navigate
Adapt to user behavior and progress
Allow hands-on practice with real features
Provide immediate feedback on user actions
Guide users to specific goals (activation, feature adoption)
Why Interactive Tutorials Matter in 2025
User expectations have evolved dramatically:
73% of users prefer to learn products through self-service tutorials rather than documentation
Users spend only 10-15 seconds deciding whether to continue using a new product
Interactive tutorials increase activation rates by 40-65% compared to static guides
Time-to-value decreases by 50-70% with effective tutorials
Support costs drop 30-50% when users can self-onboard
For SaaS companies, interactive tutorials are no longer optional—they’re essential for competitive user experiences.
Key Capabilities of Great Tutorial Software
The best interactive tutorial software must provide:
Easy Tutorial Creation: No-code builder that lets non-technical teams create experiences quickly
Conditional branching: 20-35% higher completion through personalized paths
Adaptive pacing: 15-25% improvement by matching user speed
AI generated dynamic tours: further reduction in feature abandonment
ROI Impact: Higher completion = more activated users = more revenue
2. Integrated Platform Eliminates Tool Costs
ProductFruits Advantage:
Tutorials + in-app help + feedback + checklists in one platform
No need for separate tools
Faster insights through integration
ROI Impact: lower costs, non or few integrations, faster time to market
3. AI-Powered Features Reduce Manual Work
ProductFruits Advantage:
AI Copilot provides detailed live guidance
AI generates dynamic tutorials (tools) when users need them
AI detects struggling users, topics
Provides optimization suggestions
Result: Teams spend significantly less time on routine support, manual analysis and intervention
ROI Impact: Team efficiency improvement + better user outcomes
How to Choose the Right Interactive Tutorial Software
Choose ProductFruits If:
You want best-in-class tutorial capabilities with advanced branching
You want advanced segmentation for personalized tutorials
You need AI-powered features for proactive user support
You want integrated feedback to improve tutorials continuously
You seek superior ROI through better results at competitive pricing
You’re a growing SaaS company focused on activation and retention
You want one platform instead of managing multiple tools
Best for: SaaS companies with $500K-$50M+ ARR focused on user activation and willing to invest in best-of-breed solution
Choose Userpilot If:
You have budget for premium pricing ($500-2,000/month)
You want solid features but don’t need cutting-edge capabilities
You’re mid-market B2B SaaS ($2M-10M ARR)
You can live without AI-powered optimization
You’re okay with manual A/B testing and analysis
Best for: Mid-sized companies with healthy budgets wanting reliable onboarding platform
Choose UserGuiding If:
You have a very limited budget (<$200/month)
You need only basic tutorials with no advanced features
You have a small, simple product with straightforward onboarding
You’re a very small team (<5 people)
You don’t need analytics beyond completion rates
You won’t need to scale or optimize significantly
Best for: Micro-SaaS or small startups with simple products and tight budgets
Common Questions About Interactive Tutorial Software
How long should an interactive tutorial (tour) be?
Best Practice: 3-7 steps for main tutorials, 1-3 steps for feature-specific tutorials
Research shows:
3-5 steps: 75-85% completion rate (optimal)
6-8 steps: 60-70% completion rate (acceptable)
9-12 steps: 40-50% completion rate (too long)
13+ steps: <30% completion rate (way too long)
ProductFruits Advantage: AI will suggest/design tour with optimal length and content for YOU. Conditional branching lets power users skip steps while beginners see everything.
UserGuiding/Userpilot: Manual building required; branching limited
Should tutorials trigger immediately or after delay?
It depends on your product. Test both approaches:
Immediate trigger (0 seconds):
Pros: Captures user while attentive, prevents confusion
Cons: Can feel interruptive, doesn’t let users explore
Best for: Complex products where users would be lost without help
Delayed trigger (15-60 seconds):
Pros: Lets users explore first, feels less pushy
Cons: Users might miss important features before tutorial
Best for: Intuitive products where users can navigate independently
Product Fruits tip: Test both. Typical results: 30-second delay wins 60% of the time. Be reserved; avoid overwhelming or annoying users. Always let them skip/leave tutorial at their will.
How do I know if my tutorials are working?
Measure multiple metrics:
Tutorial Completion Rate: Are users finishing? (Target: 75%+)
Activation Rate: Are tutorial completers activating? (Target: 2x non-completers)
Time-to-Value: Does tutorial reduce time to activation? (Target: 40%+ reduction)
Feature Adoption: Do users adopt features shown in tutorial? (Target: 60%+)
Support Tickets: Do tutorials reduce support volume? (Target: 30%+ reduction)
User Satisfaction: Do users find tutorials helpful? (Target: 8+/10 rating)
Should I use tooltips or modals for tutorials?
Use both strategically:
Tooltips:
When: Explaining specific UI elements
Pros: Less intrusive, user maintains control
Cons: Easy to miss, less attention-grabbing
Best for: Secondary information, optional guidance
Modals:
When: Critical information or step-by-step guides
Pros: Impossible to miss, focuses attention
Cons: More intrusive, blocks interface
Best for: Essential onboarding, important announcements
Hybrid Approach (ProductFruits does this well):
Start with modal for welcome/overview
Switch to tooltips for hands-on practice
Use modals again for complex multi-step processes
Let users choose their preference
Best Practice: Test different formats.
How often should I update my tutorials?
Regular update schedule:
After Every Product Change (immediately):
Major feature updates
UI redesigns
Flow changes that affect tutorials
Monthly (routine maintenance):
Review completion rates for drops
Update based on user feedback
Refresh copy and screenshots
Test all tutorials still work
Quarterly (strategic review):
Test major variations
Rebuild underperforming tutorials
Add tutorials for newly popular features
Remove tutorials for deprecated features
Annually (complete overhaul):
Full tutorial strategy review
Benchmark against competitors
User research and interviews
Complete rebuild if needed
Can interactive tutorials replace product documentation?
No, they complement each other:
Interactive Tutorials:
Purpose: Guide users through first experiences and key workflows
Format: Step-by-step, hands-on, in-app
Use case: Onboarding, feature discovery, activation
Length: Short (3-7 steps)
Product Documentation:
Purpose: Comprehensive reference for all features
Format: Text/video, searchable, external or resource center
Use case: Troubleshooting, advanced features, edge cases
Length: Detailed and complete
Ideal Stack:
Interactive tutorials (ProductFruits) for onboarding and activation
Help center (built into ProductFruits) for self-service, AI assisted help
Knowledge base (Build into ProductFruits) for comprehensive documentation and as source of truth for AI Copilot
Users should start with tutorials, then access docs when needed. ProductFruits integrates both.
What if my product is too complex for simple tutorials?
Strategies for Complex Products:
Segment by user type: Different tutorials for admin vs. end user, technical vs. non-technical
