Unlike emails or push notifications, which often get overlooked or forgotten, messages delivered by the in-app messaging platform reach users right when they’re most engaged—while they’re actively using the product. This direct channel revolutionizes how SaaS companies engage with their customers, offering a level of precision and immediacy that traditional communication channels simply can’t match.
This ensures that key messages, whether it’s onboarding guidance, feature updates, or personalized offers, are delivered when users are most likely to respond, making communication more effective and highly relevant. But how do you select the right in-app messaging software?
Find your answers in this article, where we’ve cherry-picked and listed the 12 best in-app messaging tools for product managers to boost user engagement and retention. ⬇️
Think of an in-app message as a pop-up in a video game, telling you how to continue your adventure and conquer each level! An in-app messaging platform can help you add such pop-ups throughout your platform to prompt users in the right direction – from informing them about new functionality or inviting them to webinars to increasing the adoption of key features.
In this very short video, hear from our Head of Product, Martin Fišera, about how he uses in-app communication to increase penetration or usage of specific SaaS features.
Here’s another example of an in-app announcement we’ve set up for Factors.ai for users to attend their online event⬇️
🍇 Learn more about how Factors achieved a 40% increase in product NPS score
Read on to learn more about in-app messaging platforms or tools. Or, if you want to find out if in-app messaging works for your product right away, start your free trial here 👀
In this article, we compare two types of in-app messaging tools and platforms, each originating from different market sectors:
While both may offer similar in-app messaging functionalities, their capabilities, scope, and overall purpose differ significantly. Multichannel messaging platforms, as the name suggests, primarily focus on facilitating and coordinating communication across various channels, enabling businesses to engage with their customers through a broad selection of mediums.
In contrast, digital adoption platforms aim to streamline the user onboarding, product adoption, and retention processes of digital products such as SaaS applications or web services. Although they may not cover a wide array of communication channels, they often provide more sophisticated and user-centric in-app communication tools designed to enhance interactions and support within the product itself.
Let’s see why that may be important, especially if you have a commercial SaaS product or web-based service.👀
If you’re on our website, I’m sure you already know a bit about us. If not, here’s a gist:
Product Fruits is an all-in-one user onboarding software and a go-to digital adoption platform for over 500 SaaS companies worldwide. From in-app announcements to contextual hints, product managers use our tool to simplify user onboarding for new users, drive product adoption, and improve customer retention.
Here’s why Product Fruits is the right in-app messaging tool for you:
Best of all? We offer a wide range of features at a VERY feasible rate. Our pricing starts from $79 but can be tailored to your business’s specific needs as well 🔽
💡Curious to learn more? Book a demo with us now 💻
OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. It supports email, push notifications, in-app messaging, SMS, Apple’s Live Activities, and other channels via Webhooks.
Pros
Cons
Pricing
They offer a free plan and a growth plan starting from $9
Leanplum, a CleverTap company, personalizes and optimizes all customer touchpoints inside and outside the app. It helps mobile teams orchestrate multi-channel campaigns from messaging to the in-app experience, all from a single mobile marketing platform.
Pros
Cons
Pricing
Their pricing is unavailable on the website; you need to contact their sales team for more information.
MoEngage is a cross-channel customer engagement platform built for marketers and product owners in consumer brands. It allows you to engage your customers through eleven channels across your website, email, mobile app, SMS, WhatsApp, and social media.
Pros
Cons
Pricing
Each offering has different pricing plans, for which you need to contact their sales team.
Firebase is a Google offering that improves apps with generative AI experiences. It is tailored for developers and marketers who want to target users based on their behavior, engagement, language, and location.
Pros
Cons
Pricing
The in-app messaging feature is free. However, you’ll pay as you go if you want access to key app features while using the platform.
Intercom is an AI-powered customer service platform that automates the process of solving customer queries for support teams. Their AI agents can automatically respond 24×7 without human intervention.
Pros
Cons
Pricing
CometChat’s APIs allow developers to quickly integrate in-app text messaging into any mobile app and website. It provides user-to-user messaging to help you connect with users such as marketplace sellers and buyers, healthcare providers and patients, taxi drivers and riders, etc.
Pros
Cons
Pricing
CometChat offers custom pricing based on user needs and a free trial.
Pushwoosh is a customer engagement platform for mobile apps. It simplifies omnichannel messaging, allowing marketers and product managers to send push notifications, in-app messages, email, SMS, and WhatsApp from one platform.
Pros
Cons
Pricing
Their pricing starts from $49/mo.
UserPilot is a no-code digital adoption platform that allows product teams to target users based on user flows, launch product announcements, improve your UX & product adoption, provide self-serve support, and collect feedback in-app, all code-free.
Pros
Cons
Pricing
The pricing starts from $249/mo for 2000 MAUs
🍇 Check out how Userpilot stacks up against Product Fruits
UserGuiding is a product adoption platform that enables product teams to create and improve in-app guidance with no code and in minutes.
Pros
Cons
Pricing
The pricing starts from $89/mo.
Appcues is a digital adoption platform that helps you create in-app guidance for feature announcements and product updates.
Pros
Cons
Pricing
Monthly rates start at $249.
🍇Psst; check out why Product Fruits is a better alternative to Appcues here
Customer.io is a customer engagement platform designed for companies to create personalized customer journeys that engage, convert, and scale. Use first-party data to send meaningful messages across all channels, including email, in-app, push, SMS, and webhooks.
Pros
Cons
Pricing
The starter plan begins at $100/mo.
Improve User Engagement & Retention: An in-app messaging tool allows product managers to engage users directly within the product. This can improve retention by guiding users through the onboarding process, offering timely support, or sharing product updates without them leaving the app.
Suppose you notice users dropping off during the setup phase. By implementing in-app messaging tools, you can send contextual tips or tutorials to guide new or existing users step-by-step so that you can maximize user engagement, increasing the likelihood of users completing the onboarding process.
Driving Conversions and Upselling Opportunities: In-app messaging provides an opportunity to nudge users toward premium features or higher subscription tiers at the right moment, which can drive conversions and revenue growth.
For instance, when a user hits a usage threshold on a free plan or wants to explore new features, an in-app message can offer them a limited-time discount to upgrade to a premium plan, increasing the likelihood of conversion.
Drive new feature adoption: Users might not be aware of certain advanced features that could improve their experience. Creating in-app messages helps users discover new features non-intrusively, thereby assisting them in getting the most out of the product.
A contextual in-app message can highlight these features, explain how they benefit the user, and link to a guide or demo.
Segmentation and Targeting: Every user has a different journey on your product. The platform should allow for advanced segmentation based on user data, such as onboarding progress, feature usage, or subscription status. This ensures that the app message is contextually relevant and improves user engagement.
Rich Media Support: Sometimes, a plain text box isn’t enough to fully convey a feature’s value. Your in-app messaging strategy should embed rich media and include images, videos, GIFs, and buttons to enhance the user experience and give a clearer picture of a feature’s USP.
Your in-app messaging software should support multiple messaging formats. It should allow you to create visually appealing messages with embedded media such as tutorials, screenshots, product demos, or interactive elements like in-app surveys and buttons for CTA (Call-to-Action).
Trigger-Based Messaging: Timing is critical, and messages should be delivered when they’re most relevant to the user’s actions. Your team can trigger messages based on user behavior, and product managers can automate messages based on specific user actions or events.
The platform should trigger messages based on actions like “user opened the app for the first time,” “completed a purchase,” “spent X time on a page,” or “attempted an action.” This helps to engage users at moments of high impact. You can also create message templates or an in-app survey based on said actions.
Analytics and Reporting: Product managers need to track the effectiveness of their in-app messages to measure engagement, conversions, new feature adoption, and user interaction. The platform should provide detailed analytics on message performance (open rates, click-through rates, completion rates) and A/B testing capabilities to optimize your in-app messaging campaign.
There’s no dearth of in-app messaging software, and each offers unique solutions. If you’re looking for push notifications software, perhaps OneSignal or MoEngage would be an ideal fit. If you need a live chat solution, check out Intercom or CometChat.
But if you’re looking for an all-in-one solution that can add contextual messages across your product to improve customer onboarding for your app users – your search ends with Product Fruits 🙌
💻 Try the Product Fruits in-app messaging right away; start your free trial here 👀
📅 Or Book a demo today to discover how to implement in-app messaging for your user onboarding or retention strategy.
Further reading: 8 Best Whatfix Alternatives and Competitors: An Honest Review
